This is a very important question as it is their money and the representative of the line. I have been using outsourcing for years and have learned something useful from my experiences. (I currently use a company called insoluble, but you can easily find them and other online providers by searching for them).
Here are some things to look
1. Flexible billing - unrounded
2. The daily reports to
3. Experience in your industry
4. Quality Reports
5. Short timeout
6. Internal Project Manager
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